Commercial Property Management

The Colliers management philosophy focuses on one primary goal: maximizing our clients’ return on investment. We accomplish this goal with a combination of important steps. First and foremost, we focus on tenant retention. Colliers clearly understands the high costs in losing quality tenants with downtime, tenant improvements and leasing commissions. Our entire management strategy is designed around minimizing tenant turnover. We accomplish this through our teamwork approach to property management, which provides a team of experienced experts to service each of our tenant’s specific needs. This team of experts consists of the following positions:

  • Senior Property Manager
  • Assistant Property Manager
  • Lease Renewal Specialist
  • Lease Administrator
  • Director of Maintenance
  • Maintenance Technician
  • Construction Manager

Colliers also provides a Customer Care Center that allows tenants a number of different options to report and track any maintenance requests 24 hours a day, 7 days a week. Our Customer Care Center is connected to our unique maintenance phone line and is staffed by a Colliers Employee 7:30 AM to 5:00 PM Monday through Friday. After-hours, any maintenance call would be routed to our answering service that has direct access to our after-hours on-call Maintenance Technicians. Tenants also have the option to report and track maintenance requests via our Internet maintenance tracking system at www.landport.net.

As a part of our maintenance services, we have a maintenance staff that comprises a number of specialty services to better serve our tenants and clients. These services include carpentry, painting, locksmithing, HVAC, electrical, landscaping, construction and general handyman services. With these specialty services performed in house, in addition to our select list of subcontractors, we are able to have the flexibility to respond appropriately to any type of maintenance. These resources also enable us to operate our buildings at the lowest cost possible, while at the same time reducing response times and maintaining a high-quality service.

The Colliers management process achieves maximum return on investment for our clients with our approach to minimizing expenses. In addition to the cost reductions achieved by our onsite maintenance program described above, Colliers-managed properties also benefit from our over two million square feet of local buying power. Colliers re-bids all major service contracts on an annual basis. During this process, we prepare a detailed list of specifications for each of the services specific to each property and bid these services on a portfolio basis. This process not only guarantees competitive bidding, but also guarantees the highest quality services, with the understanding that if vendor fails on one property, they stand to lose the entire portfolio.

One of the key aspects that set us apart from our competition is our deployment of the Lease Renewal Specialist in the marketing of a Colliers managed building. One of the key responsibilities of our Lease Renewal Specialist is to determine a tenant’s space needs within the property and renew their lease. The primary focus of this position is to develop strategies to retain tenants in the property and only offer the option of renewing, expanding or relocating within the managed property. The Lease Renewal Specialist is not conflicted with higher fee incentives to move the tenant to another building and has the ability to persistently follow up with tenants regularly to ensure the highest level of renewal success. Another key aspect of the Lease Renewal Specialist’s role is the routing inspection and analysis of vacant suites. The Lease Renewal Specialist visits all vacant spaces on a regular basis and reports any maintenance or janitorial requirements, and makes recommendations for any potential remodeling to ensure that the vacant spaces in the Colliers managed building always show as favorably as possible.

May 31, 02:00 PM